Privacy Policy

Last Updated: 28-12-2024

Durrell House Care Home (“we,” “us,” or “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you interact with our website (www.durrellhouse.co.uk), contact us, or use our services.

Information We Collect

We may process:

  • Personal Identifiers: Name, address, phone number, email, date of birth.

  • Health Data: Medical history, care needs (with explicit consent or legal basis).

  • Website Usage: IP address, browser type, pages visited (via cookies).

  • Emergency Contacts: Next of kin details.

How We Use Your Data

We only process data where legally permitted, including:

  • To provide care services under contractual or legal obligations.

  • To respond to inquiries or arrange visits.

  • For safeguarding, quality improvement, or regulatory compliance (e.g., CQC).

  • With consent, to send newsletters or updates (you may opt out anytime).

Legal Basis for Processing

  • Performance of a Contract: Delivering care services.

  • Legitimate Interest: Managing inquiries or improving our website.

  • Consent: For marketing communications (you may withdraw anytime).

  • Legal Obligation: Reporting to health authorities or regulators.

Data Sharing

We only share data when necessary with:

  • Healthcare professionals (e.g., GP, NHS).

  • Regulatory bodies (e.g., CQC, local councils).

  • Trusted third-party providers (e.g., IT support, under strict confidentiality).

We never sell your data.

Data Security

We implement technical (encryption, firewalls) and organizational (staff training) measures to protect your data.

Your Rights

Under UK GDPR, you have the right to:

  • Access, correct, or request deletion of your data.

  • Restrict or object to processing.

  • Request a copy of your data in a portable format.

  • Lodge a complaint with the ICO.

To exercise these rights, contact us at info@durrellhouse.co.uk.

Cookies

Our website uses cookies to improve functionality. You may disable cookies in your browser settings.

Changes to This Policy

We may update this policy periodically. The latest version will always be posted on our website.